Meet our veterinary experts for two days of interactive learning at SPVS Congress in Birmingham where clinical excellence meets business success.
Interactive learning and actionable insights
Following the outcomes of the CMA investigation, the veterinary profession is changing fast. Congress 2027 will help you navigate what’s ahead with confidence, combining expert insight, actionable solutions and real-world strategies across leadership, communication, team culture, business resilience and change.
Hear from Hazlewoods Partner, Suzanne Headington as she shares her insights in discussion with Natalie Morris-Webb of Malthouse Vets on using benchmarking to strengthen profitability and business performance.
In this session, Suzanne will explore which financial metrics matter most in the post-CMA landscape, how to interpret them in context, and how benchmarking can help practices understand profitability, productivity, pricing, staffing costs and overall business health. Alongside this, Natalie will share how they use benchmarking insights within their own business to inform decision-making, improve operational performance and build a stronger, more sustainable practice. The session will focus on moving beyond simply collecting financial data to understanding what the numbers mean and what action they should drive.
Delegates will leave with practical ideas for using benchmarking to identify opportunities, set priorities, demonstrate value and support better-informed decisions in the evolving veterinary market.